Privacy Policy

1) PARTIES & SCOPE

1) Overview

This Privacy Policy explains how Yuaa.ai(“Yuaa.ai”, “we”, “our”, or “us”) collects, processes, stores, shares, and safeguards information in relation to the services we provide. These services include, but are not limited to, access through [https://yuaa.ai](https://yuaa.ai) (the “Website”), any associated tools, dashboards, mobile or software applications (the “Applications”), and all related text, images, chatbot data, metadata, and other digital materials made available through our platform (collectively, the “Services”).

2) Applicability

This Privacy Policy applies whenever you (“you”, “User”, or “Respondent”) access, browse, or use any part of the Services

For the purpose of this policy:

A User is an individual or entity that creates, manages, or deploys chatbots using Yuaa.ai.
A Respondent is an individual who interacts with or responds to chatbots created using Yuaa.ai.

Relationship to Terms of Use

This Privacy Policy forms an integral part of the Yuaa.ai Terms of Use and is governed by those terms.

2) ACCEPTANCE OF THIS PRIVACY POLICY

Voluntary Use

All services offered by Yuaa.ai are optional. You are not required to provide personal data unless you choose to use features that require such information. If you do not agree with this Privacy Policy or the Terms of Use, please refrain from using the Services and exit the Website or Applications.

Consent

By creating a Yuaa.ai account or by accessing or using any part of the Services, you explicitly consent to the collection, use, processing, storage, and disclosure of your information as described in this Privacy Policy and the Terms of Use.


3) CHANGES TO THIS PRIVACY POLICY

1) Updates

Yuaa.ai may revise this Privacy Policy periodically. Updated versions may require acceptance upon login to continue using the Services.

Where changes are material, we may:

  • Display a notice on the Website,
  • Notify you via email, or
  • Provide notice through other prominent means.

If you do not agree with the revised policy, you may stop using the Services within 30 days of the update. Continued use after this period constitutes acceptance of the revised terms.


4) YOUR DATA PROTECTION RIGHTS & CHOICES

Depending on your jurisdiction and applicable data protection laws, you may have the following rights:

1) Access & Confirmation

You may request confirmation of whether we process your personal data and request access to that data at any time.

2) Correction & Deletion

You may request correction of inaccurate or outdated information or request deletion of your account and associated data.

3) Data Sharing Transparency

You may request information regarding how and with whom your data is shared.

4) Consent Choices

You may inquire about the consequences of refusing or withdrawing consent where consent is the lawful basis for processing.

5) Regional Rights (EEA, UK, Brazil, Switzerland)

If applicable, you may:

  • Object to certain processing activities,
  • Request restriction of processing,
  • Request data portability where technically feasible.
6) Withdrawal of Consent

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect prior lawful processing.

7) Automated Decision-Making

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect prior lawful processing.

8) International Transfers

You may request additional information regarding cross-border data transfers and applicable safeguards.

9) Complaints

You may lodge a complaint with a relevant data protection authority.

10) Nominated Representative

You may appoint a representative to exercise your rights in the event of incapacity or death by contacting info@ecsaio.com with verification details.

Requests may be sent to info@ecsaio.com, and we will respond in accordance with applicable laws.


5) DATA CONTROLLED BY OUR CUSTOMERS

Yuaa.ai does not have a direct contractual relationship with individuals whose personal data is collected by our Users (such as chatbot respondents). Requests related to such data should be directed first to the relevant User who controls the chatbot.


6) INFORMATION WE COLLECT

1) Information Collected from Users

(i) Information Provided Directly

  • Account & Registration Details
  • Chatbot Content (questions, flows, and responses)
  • Subscription & Billing Information
  • Optional Information (testimonials, campaign-related data)

(ii) Information Collected Automatically

  • Usage Data (interactions with Services)
  • Device & Technical Data (IP address, browser type, inferred location)
  • Referral Information
  • Third-Party Data (where permission is granted)
  • Analytics Data collected via anonymized tracking technologies
2) Information Collected from Respondents

When Respondents interact with chatbots, Yuaa.ai processes data on behalf of Users and under their instructions.

(i) Direct Inputs

  • Chatbot responses submitted by Respondents

(ii) Automatically Collected Data

  • Usage patterns
  • Device and browser information
  • Referral sources
  • Aggregated analytics data
  • Email address (only if requested by the chatbot and voluntarily provided)

Yuaa.ai is not responsible for chatbot content created by Users. Respondents should review the User’s privacy practices where applicable.


7) PURPOSES OF DATA USE

We use collected data to:

  • Deliver and operate requested Services
  • Improve platform functionality and performance
  • Analyze trends and usage behavior
  • Maintain security and prevent misuse or fraud
  • Communicate updates, tips, and service-related information
  • Conduct research and product development

Marketing communications may be personalized using lawful profiling techniques. You may opt out at any time by contacting info@ecsaio.com.


8) DATA SHARING & DISCLOSURE

Yuaa.ai does not sell chatbot data.

We may share data only:

  • With trusted service providers under strict confidentiality agreements
  • With your explicit consent
  • When legally required by authorities
  • As required under applicable law

If you do not want your data processed or stored outside your jurisdiction (including the EU or US), please discontinue using the Services.


9) DATA STORAGE & TRANSFERS

  • Data is hosted on secure cloud infrastructure (e.g., AWS – EU region).
  • Sub-processors comply with applicable international data protection standards.
  • In the event of a merger, acquisition, or restructuring, your data may be transferred to a successor entity with appropriate safeguards.

10) COOKIES & TRACKING TECHNOLOGIES

1) What Are Cookies?

Cookies are small data files stored on your device to enhance website functionality and user experience.

2) Current Usage

As of the date of this policy, Yuaa.ai does not actively use cookies, including:

  • Essential cookies
  • Analytics cookies
  • Functional cookies
  • Advertising cookies
3) Future Use

If cookies are introduced in the future:

  • This policy will be updated
  • Consent will be obtained where required
  • Preference controls will be provided
4) Children’s Privacy

Yuaa.ai is not intended for children under 16 and does not knowingly collect data from minors.


11) ACCOUNT CANCELLATION & DATA MODIFICATION

You may:
  • Close your account
  • Opt out of emails
  • Request data deletion or updates

Requests can be sent to info@ecsaio.com. Account deletion will permanently remove chatbot data within a reasonable period, unless retention is required by law.


12) DATA RETENTION

We retain personal data for active accounts as long as necessary to provide Services. Data from closed accounts may be retained where required to:
  • Comply with legal obligations
  • Prevent fraud
  • Resolve disputes
  • Enforce our Terms of Use

All retained data is handled in accordance with this Privacy Policy.